Customer Success & AI/ML Strategy
Turning AI into customer outcomes at enterprise scale
Strategic leader who bridges the gap between AI/ML capabilities and real business value. At AWS, I led GenAI, ML, and cloud implementations that drove $61M+ in ARR growth — from migrating enterprise platforms off competing LLM providers to deploying AI agents serving 35M+ users. I operate at the intersection of customer strategy, technical delivery, and executive engagement.
What I Bring
AI/ML & GenAI Delivery
Led 10+ AI implementations across LLM migration, AI agents, content moderation, and skills extraction — generating $3.5M+ in direct ARR using Bedrock, SageMaker, and custom ML pipelines.
Customer Success
Drove 419% ARR increase through strategic engagement, executive business reviews, and translating complex AI capabilities into actionable customer roadmaps.
Revenue Impact
Delivered $61M+ in ARR growth by identifying AI/ML adoption opportunities, positioning competitive takeouts, and accelerating customers through cloud and GenAI maturity.
Enterprise Scale
Managing $160M ARR portfolio across 35M+ user platforms. Led GAIIC engagements, AI agent deployments, and ML model implementations in EdTech, Government, and regulated industries.
Career Highlights
Senior Customer Solutions Manager
Amazon Web Services
Managing $160M ARR portfolio across EdTech and Government sectors. Led GenAI Innovation Center engagements, AI agent implementations, and LLM platform migrations. Drove 419% ARR increase for top account through cloud migration and AI/ML adoption strategies.
Managing Director, Client Engagement
University of California, San Diego
Launched integrated HR/Payroll operations center for 40,000+ employees. Led 80+ team members through strategic transformation, achieving Six Sigma Black Belt and delivering $496K+ in annualized savings.
Manager
Huron Consulting Group
Led program-wide data conversion for ERP implementation across 15 campuses and 200,000+ employees. Managed 75-person cross-functional teams through complex enterprise system implementations.
Impact by the Numbers
$61M+
ARR Growth Delivered
$160M
Portfolio Under Management
419%
ARR Increase (Top Account)
35M+
Users on Platforms Supported
Seeking
I am most effective in roles where customer strategy meets AI/ML delivery and operational execution. Currently exploring:
- VP or Director of Customer Success at AI/ML-driven technology companies
- Head of Customer Success for enterprise AI or strategic segments
- Principal or Strategic Customer Success roles at hyperscalers and AI platforms
- Customer-facing leadership bridging GenAI capabilities and business outcomes
Interested in connecting?
I am open to conversations about customer success leadership roles in AI/ML-driven organizations, advisory opportunities, or connecting with others navigating the intersection of GenAI adoption and enterprise customer engagement.
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