Customer Success · AI/ML Strategy
Turning AI into
customer outcomes
at enterprise scale
Strategic leader bridging AI/ML capabilities and real business value. At AWS I led GenAI, ML, and cloud implementations that drove $61M+ in ARR growth — from migrating enterprise platforms off competing LLM providers to deploying AI agents serving 35M+ users.
$61M+
ARR Growth
$61M+
ARR Growth Delivered
$160M
Portfolio Under Management
419%
ARR Increase, Top Account
35M+
Users on Platforms
What I Bring
From AI strategy to measurable revenue impact
AI/ML & GenAI Delivery
$3.5M+ direct ARR
Led 10+ AI implementations across LLM migration, AI agents, content moderation, and skills extraction using Bedrock, SageMaker, and custom ML pipelines.
Customer Success
419% ARR increase
Drove ARR growth through strategic engagement, executive business reviews, and translating complex AI capabilities into actionable customer roadmaps.
Revenue Impact
$61M+ ARR growth
Delivered growth by identifying AI/ML adoption opportunities, positioning competitive takeouts, and accelerating customers through GenAI maturity.
Enterprise Scale
35M+ users supported
Managing $160M ARR portfolio across EdTech, Government, and regulated industries. Led GAIIC engagements and AI agent deployments at hyperscale.
Career
Where I've led
Senior Customer Solutions Manager
Amazon Web Services
Managing $160M ARR portfolio across EdTech and Government. Led GenAI Innovation Center engagements, AI agent implementations, and LLM platform migrations. Drove 419% ARR increase for top account.
Managing Director, Client Engagement
University of California, San Diego
Launched integrated HR/Payroll operations center for 40,000+ employees. Led 80+ team members through strategic transformation, achieving Six Sigma Black Belt and $496K+ in annualized savings.
Manager
Huron Consulting Group
Led program-wide data conversion for ERP implementation across 15 campuses and 200,000+ employees. Managed 75-person cross-functional teams through complex enterprise system implementations.
Seeking
Open to the right opportunity
- VP or Director of Customer Success at AI/ML-driven technology companies
- Head of Customer Success for enterprise AI or strategic segments
- Principal or Strategic Customer Success at hyperscalers and AI platforms
- Customer-facing leadership bridging GenAI capabilities and business outcomes
Interested in connecting?
I'm open to conversations about customer success leadership in AI/ML-driven organizations, advisory opportunities, or connecting with others navigating the intersection of GenAI adoption and enterprise customer engagement.