Mike Hereid

Leading strategic problem solving across $160M ARR portfolio, translating data-driven insights into actionable recommendations for EdTech and Government technology solutions.

• Led strategic problem solving across $160M ARR portfolio, structuring ambiguous market opportunities and translating data-driven insights into actionable recommendations that generated $3.5M+ in annual recurring revenue
• Developed executive-ready narratives synthesizing complex performance data, market dynamics, and customer signals into compelling strategic stories, driving 419% increase in ARR across largest state/local government customer
• Partnered across functions (PM, Sales, BD, Engineering) to identify customer pain points in EdTech sector, driving $540K ARR across AI agent implementation for 700+ platform APIs serving 35M users
• Founded CSM Neural Networks initiative addressing AI adoption gaps across 10+ opportunities, creating strategic framework and delivery playbook to accelerate pipeline conversion
• Executed competitive analysis enabling major customer migration from competing platform to AWS Bedrock ($1.5M ARR), achieving 25–35% cost reduction and 15–20% accuracy improvement
• Led delivery of enterprise accessibility compliance solution for LMS serving 35M+ users across 2,500+ higher education institutions ($185K ARR)
• Managed Generative AI Innovation Center engagement reducing AI-generated skills taxonomy manual change rate from 37% to <10%, enabling $300K ARR skills alignment platform launch
• Delivered AI-powered LMS migration framework reducing average timeline from 90 to 30 days for 200+ institutions ($500K ARR)
• Led custom AI content moderation solution for K-12 platform serving 3M+ students using SageMaker-based language detection ($300K ARR)
• Oversaw development of AI observability system for law enforcement records management platform ($180K ARR)
• Orchestrated largest state/local government customer through six migration waves, generating 419% ARR increase and expanding service adoption by 42% YoY

Developed and launched integrated operations center supporting 40,000+ employees, leading cross-functional teams through strategic transformation and system implementation.

• Developed and launched integrated HR/Payroll operations center supporting 40,000+ employees, establishing governance frameworks and tactical units for campus-wide program delivery
• Led 80+ cross-functional team members through strategic transformation and system implementation, consulting with campus and departmental leaders to analyze enterprise-level issues
• Achieved Six Sigma Black Belt certification implementing process improvements to pay distribution functions, reducing paper check generation by 61% and delivering $496K+ in annualized savings

Led program-wide data conversion and testing execution for large-scale ERP implementations, managing cross-functional teams through complex enterprise system transformations.

• Led program-wide data conversion for ERP implementation across 15 campuses and 200,000+ employees, managing 25 techno-functional resources through four conversion waves and production cutover
• Directed testing execution and validation for 56,000-employee ERP system implementation, managing cross-functional team of 75 employees across technical and functional capabilities
• Led future-state business process design team responsible for redesigning 28 system processes, conducting deep-dive sessions with client stakeholders and technical contractors