Mike Hereid

August 2022 - Present

San Diego, CA

Owns strategic problem solving across a $160M ARR portfolio, converting complex AI/ML, GenAI, and cloud adoption work into executive-ready customer outcomes.

• Generated $3.5M+ in annual recurring revenue by structuring ambiguous market opportunities and translating data-driven insights into customer roadmaps.
• Built executive narratives from performance data, market dynamics, and customer signals, contributing to a 419% ARR increase across the largest state/local government customer.
• Partnered with product, sales, business development, and engineering teams to drive $540K ARR through AI agent implementation for 700+ platform APIs serving 35M users.
• Founded the CSM Neural Networks initiative, creating a framework and delivery playbook to address AI adoption gaps across 10+ opportunities.
• Led a competitive migration to AWS Bedrock worth $1.5M ARR, reducing customer cost by 25-35% and improving accuracy by 15-20%.
• Delivered enterprise accessibility compliance, AI skills taxonomy, LMS migration, content moderation, and AI observability initiatives across higher education, K-12, and public-sector environments.

August 2019 - August 2022

San Diego, CA

Led campus-wide operational transformation and client engagement for HR/payroll systems serving one of the largest university workforces in California.

• Developed and launched an integrated HR/Payroll operations center supporting 40,000+ employees.
• Led 80+ cross-functional team members through strategic transformation, governance, issue analysis, and system implementation.
• Earned Six Sigma Black Belt certification and reduced paper check generation by 61%, delivering $496K+ in annualized savings.

February 2011 - August 2019

Various

Managed complex ERP implementation work across higher education systems, joining technical delivery, stakeholder alignment, and operating-model redesign.

• Led program-wide data conversion across 15 campuses and 200,000+ employees, managing 25 techno-functional resources through four conversion waves and production cutover.
• Directed testing execution for a 56,000-employee ERP implementation, coordinating a 75-person cross-functional team across technical and functional capabilities.
• Led future-state business process design for 28 system processes through stakeholder deep-dives and technical contractor coordination.